Not a Typical Day!

Geez! We had a new patient from nursing home today. Her appointment was at 2:00. She was promptly dropped off in advance of her appointment. Poor lady really didn't know why she was here. Obviously, she was frustrated as she kept repeating that no one had informed her of the appointment. She was unaware of agraphicstock-disabled-senior-woman-in-wheelchair-at-home-in-her-living-room-looking-out-the-window - SM S X7oEuLM- broken tooth and she really needed to use the restroom as she sat in her wheelchair connected to a tiny oxygen tank.

I was immediately informed we may be facing some unusual difficulties as an upset elderly lady was simply dropped off and needed to use the restroom. I called the nursing home to inquire before meeting the patient. A nurse familiar with the lady answered the phone and seemed equally frustrated. Apparently the daughter was supposed to discuss the appointment with her mother and meet her here. When asking about transporting a wheelchair patient, I explained that we were uncomfortable taking a patient to the restroom. We are accustomed to having a responsible party present to aid in any needed capacity. The nurse asked if we had a CNA, I promptly replied no. I was informed the lady was dead weight and we should not attempt to move her. The next 2 hours were spent with numerous calls for a pick up ride and a lady in desperate need of help.

I wandered across the street to see if their was an available fireman to help. Nope, the station was locked with a sign directing you to the police department. The receptionist there tried not to treat me like a crazy person. She politely listened then wanted to know what I expected??? She called dispatch and was told there was no help available. I was instructed to call 911 if I felt this was a real emergency. Well, not a life threatening emergency, however; the patent adamantly felt this was an emergency. Next step, I crossed another street to the health department in search of a CNA. No CNA's available at the health department, although I did meet a supervisor who agreed not moving the patient was the right thing to do.

Long, long story short, the van arrived about 2 hours later after who knows how many phone calls to retrieve a very angry, confused lady in bathroom distress.

Sadly, this could make the news as lady abandoned in dentist waiting room and not allowed to use restroom. We practice Complete Dental Care. This lady may not have received any dental treatment, however; we did everything we could do to help her. Poor thing was so afraid and embarrassed. She sat in fear of having an accident in the waiting room. We wheeled her into a treatment for to try to spare any more emotional discomfort.

Here is the worst part: even sadder, nurse asked what the big deal was, reported lady pees in her pants all the time.